Refund and Returns Policy – dillagigiftcreation.in

Refund and Return Policy

Effective Date: 12/04/2025
Last Updated: 02/05/2025

At Dillagi Gift Creation, we strive to provide the best shopping experience for our customers. Your satisfaction is our top priority, and we are committed to ensuring that you are completely happy with your purchase. If you are not satisfied with your purchase for any reason, please carefully review our refund and return policy below.

Returns

Eligibility: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Returns are accepted within 30 days of the purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items: Certain items cannot be returned. These include, but are not limited to:

Perishable goods (e.g., flowers, chocolates)
Custom-made or personalized items
Sale or clearance items
Gift cards or downloadable products

Return Process: To initiate a return, please contact our customer service team at dillagigiftcreation@gmail.com. Include your order number, the item(s) you wish to return, and the reason for the return. Once your request is approved, we will provide return instructions.

Refunds

Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will notify you via email. If rejected (due to damage, signs of use, or missing packaging), we will inform you accordingly.

Processing Time: Approved refunds will be processed within 5–7 business days. The refund will be issued to your original method of payment. Additional processing time may vary depending on your bank or payment provider.

Partial Refunds: Partial refunds may be granted in the following cases:

Items not in original condition
Damaged items
Missing parts not due to our error

Late or Missing Refunds:
If your refund has not been received:

Check your bank account again.
Contact your credit card provider.
If still unresolved, contact us at info@dillagigiftcreation.com

Exchanges

If you need to exchange an item for a different size, color, or product, follow the return process above. Once your return is approved, place a new order for the replacement item.

Shipping Costs for Returns

Customers are responsible for their own return shipping costs.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from the refund.
Dillagi Gift Creation is not responsible for lost or damaged return shipments. Please use a trackable shipping service or purchase shipping insurance for valuable items.